Carolina Designs Realty House Rules
Although Carolina Designs Realty, Inc. makes every effort to maintain accurate information about the homes we manage, please note that we are not responsible for changes in inventory and décor implemented by the individual homeowners. Photos and floor plans are meant to be illustrative in nature, and Carolina Designs Realty, Inc. does not guarantee their complete accuracy.
ADMINISTRATION FEE & TAXES
Our 2016 and 2017 rental rates are subject to a $95 administration fee plus state and local taxes (12.75%).
With participating homes, current guests have first priority to tentatively reserve the same vacation home for 2018 during the same rental week. Larger homes are available to book in advance for the entire 2018 calendar year. Specific terms of the advance reservation are available upon booking.
AMENITIES INCLUDED WITH RENTAL
Beds are freshly made with bed linens. We supply two quality cotton towel sets (bath towel, hand towel and wash cloth) per bedroom. You may rent more towel sets as needed at $7 (plus tax) per set per week. Each bathroom provides a bath mat and a start-up supply of bath soap and toilet tissue. Kitchens are furnished with a start-up supply of paper towels, dishwasher detergent, dishwashing liquid, kitchen towels, and freshly roasted coffee beans. Kitchens are furnished with dishes, cookware, flatware, glasses, and basic appliances. All houses provide at least one washer and dryer and a start-up supply of laundry detergent. All of our houses are equipped with wireless internet. Please be advised that it is illegal and unlawful to use this internet service to download unauthorized copies of copyrighted materials (e.g. movies, music, or software) as specified by the Digital Millennium Copyright Act.
Business services such as fax, copy machines and wireless internet are available at our Duck office. Our fax number is (252) 261-2295. Please note a cell phone contact number for any faxes sent to us.
If cancelling a reservation where no payment has been made, please call or e-mail our office. In the event of a cancellation with a lease payment, Carolina Designs Realty, Inc. must be notified in writing. We will make every reasonable effort to re-rent the property. If the property is re-rented for the original rental agreement rate, tenant will receive a refund of the advance rental payment less a $75 cancellation fee. If re-rented for less than the original rate, tenant will receive the balance of the advance rental payment less the $75 cancellation fee and less the amount necessary to make full payment to the owner. All refunds will be made within 60 days of receipt of the re-rented advance rental payment. If the property is not re-rented, no refund will be paid.
CHECK-IN & KEYLESS CODES
All of our homes are equipped with keyless entry. Check-in time is 4 p.m. You will be notified in advance with instructions for check-in, and this email will include your keyless code, which allows you to go directly to your home. Your rental balance must be paid in full prior to check-in for an access code to be issued. Some homes have a firm 4 p.m. check-in. Please call our office the day of check-in to give us up to three cell phone numbers. You will receive a text if the house is ready prior to the normal 4 p.m. check-in time, and issued a special “early release” code to unlock the property.
Check-out time for all properties is 10 a.m. Please secure all windows and doors, wash dishes, remove all trash and place trash cans at street curb (unless otherwise noted).
CONDITION OF PROPERTY
Please care for the property as if it were your own and leave it undamaged and clean. Do not rearrange furniture or take furniture to the beach. Do not relocate grills. Do not disconnect or modify the electronic equipment. Do not over occupy the property. Sleep only on beds provided. Homes are individually owned and we are unable to transfer reservations.
Carolina Designs Realty, Inc. cannot predict construction in an area and cannot be responsible for any construction that may occur near one of our vacation rental homes. Compensation or moves to other properties will not be considered.
ELEVATORS & SPECIAL NEEDS
Homes providing elevators are listed in the directory and on our web site. Elevators are primarily used to assist those guests who may not be able to climb stairs. Children using elevators MUST BE accompanied by an adult. Do not press buttons on multiple floors at the same time. If you need an elevator to accommodate a wheelchair, please call our office for measurements, as not all elevators can accommodate a wheelchair. NONE OF OUR HOMES ARE ADA COMPLIANT. Please call our office to discuss any special needs relative to specific features of individual homes.
Fireplaces are available seasonally between October 1st and March 31st unless otherwise stated, and may not be used while the air conditioner is running.
Locked closets contain owner’s personal property. They are not included as part of your rental. Please do not attempt to open these closets or tamper with them.
LOST & FOUND
Carolina Designs Realty, Inc. cannot be held responsible for items left in rental properties. Please double check your rental home for personal items prior to departure. If we are asked to return items to you, they will be returned for a fee. Please report your lost items to us at 800-368-3825, Ext. 6401.
Carolina Designs Realty, Inc cannot be held responsible for packages sent directly to rental properties. We recommend sending packages to our Duck office (1197 Duck Road, Duck, NC 27949). Please notify us in advance, and provide us with your rental property number, leaseholder’s name, and cell phone number so we can contact you once the package arrives.
MAINTENANCE & HOUSEKEEPING
All equipment in vacation rental homes should be in working order. Please report any maintenance and housekeeping concerns to our office within 24 hours of checking in. Every reasonable effort will be made to rectify the situation. No refunds will be made for inoperative air conditioners, appliances or for mechanical failure. You do not need to be present for service calls at the property.
Smoking is not allowed in any of our vacation rental homes.
Property cannot be used or occupied by more than the maximum allowable number of occupants set forth in our vacation rental agreement, including you, your family, all children, and your guests. No extra bedding, such as air mattresses or cots, is allowed. Carolina Designs Realty, Inc. strictly prohibits overcrowding of the house. No RVs, campers or mobile homes may be parked on the premises for the purpose of extra sleeping capacity. Some neighborhoods prohibit RV, boat, and trailer parking so please call ahead.
Tenants (Leaseholders) represent themselves to be an adult 25 years of age or older. All occupants (“Permitted Occupants”) of the house must be either (1) the Tenant named on the lease (2) 25 years of age or older (3) direct descendants, ancestors or siblings of the occupants, and/or (4) a maximum of one (1) additional person for each occupant, direct descendant, direct ancestor or sibling of the occupants. If occupants do not comply with this paragraph, Tenant and occupants will be refused entry onto the premises, and Tenant or occupants will not be entitled to a refund of any rent payments made. No exceptions.
Please park vehicles only at your rental home. Parking at facilities is only allowed while you are using the facilities. Parking on the street is prohibited everywhere. Please observe all posted parking rules. Violations may result in a parking ticket or having a boot placed on your vehicle. Many restrictions exist for boats, trailers, and golf carts, so please check with our office for specifics prior to arrival.
PARTIAL WEEK RENTALS
Partial week rentals (a minimum of 3 nights) are generally only available during the off-season or when a full week is not booked 7 days prior to an available week. Partial rentals are subject to owner approval.
Unless otherwise noted, all pets are strictly forbidden. See our catalog or our website for a current list of homes that allow dogs. If you rent a pet friendly home and bring a dog, we charge a $125 (plus tax) pet fee. Only two well-behaved and housebroken adult dogs are allowed unless otherwise specified. Pets should not be left unattended or confined to areas where they may cause damage. Pet owners are responsible for damages and extra cleaning. Pets are not allowed in pools or hot tubs or on the furniture. Please clean up after your pet.
POOLS & HOT TUBS
For 2017, private heated pools will open on March 31st and close on October 22nd. Private unheated pools will open on May 5th and close on October 8th, 2017. Pools and hot tubs are cleaned weekly and no later than 6 p.m. on check-in day. As neither the homeowner nor Carolina Designs Realty, Inc. employees are on the premises during the use of these amenities, the rental party agrees to be solely responsible for the use and operation thereof. If your rental home advertises a heated pool, please be aware that a fuel fee is collected for use of the pool heater and that the pool’s maximum heat temperature is 85 degrees. The pool heat fee varies with each home and is noted on the specific property page. A professional pool company maintains all pool equipment on a twice-weekly basis. Unauthorized usage of pool heat is strictly prohibited.
PROPERTY PROTECTION PLAN
A Property Protection Plan is included with your rental agreement and is intended to protect you from charges for accidental damage to the leased premises or contents during your stay. The terms and the defined coverage of the plan may be viewed online in the leaseholder area. In order to administer a claim, notify us prior to check-out of any damage. You will be charged for any damages not covered by the plan, including any requirement for excessive cleaning. Carolina Designs Realty, Inc. has an inspection policy to ensure tenants will not be inadvertently billed for missing or broken items. Please assist us by reporting any missing or broken items to our office within 24 hours of arrival so you will not be held responsible.
Reservations can be made online, by phone or in person. Pricing is for seven day rentals and is subject to taxes (12.75%) and our administrative fee of $95. The required initial deposit payment must be received within seven (7) days of the booking to secure the agreement or the agreement will be canceled. Terms will vary depending upon time of year that you book, so please read your e-mails and notices carefully for payment details. Please do not hesitate to contact our office at 800-368-3825 for a complete explanation of payment terms. You can view your lease from our website, or request that it be mailed, emailed or faxed to you. To view your lease from our website, go to LOGIN from our home page and create an account with the reservation number and the Leaseholder’s zip code. The agreement will detail cost, due dates and policies. The final balance of your payment must be received in our office 30 days prior to your check-in date. Personal checks are accepted. However, after the 30-day prior deadline, payment must be in the form of certified or cashier’s check, money order, or all major credit cards. A $25 service charge will be added to your balance for all returned checks.
Trip Interruption Insurance is available as an option on each reservation. The fee for the insurance is 7% of the total amount. For further questions on coverage, please go to www.trippreserver.com. Carolina Designs Realty, Inc., and the owners we represent, do not refund in the event of evacuation for severe weather. Tenants must have Travel Insurance for reimbursement due to mandatory evacuations.
WEDDINGS & SPECIAL EVENTS
Weddings and/or special events are strictly prohibited without a separate agreement and are only allowed in homes that participate in the Wedding and Special Event Program. If you are planning a special event, you will receive an addendum to the lease that must be returned along with the signed lease agreement.
Specifically note that:
-Unless otherwise stated in the house description, Carolina Designs Realty, Inc. allows a maximum number of 50 guests during the wedding and/or special event. We charge an additional $1,500 event fee unless otherwise noted.
-We require a $2,000 security deposit which is returned 30 days after departure if there are no damages, unless otherwise noted.
-You must make parking arrangements for your guests in advance (on-street parking is not permitted).
-If you are interested in viewing an event property, please contact us at least 48 hours prior for scheduling. Two homes may be viewed per appointment, with a limit of three people in addition to the Carolina Designs Realty representative. Prior to your appointment, please email or fax us a copy of your driver’s license along with your license plate number, or bring it to our Duck office.
For more specific information on wedding and special event homes, please speak to a Reservationist.